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Catheter dislodged or not draining? What to do now

An urgent catheter visit at home in Singapore is typically S$160–220 with us, plus the same-day booking fee of S$60 where the visit is inside 24 hours — consumables at cost. If a urinary catheter has fallen out, stopped draining or is leaking, an SNB-registered nurse can attend at home, including evenings and weekends. Before you call anyone, read the A&E section below: a few of these situations need a hospital rather than a nurse.

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Home nurse in dark green scrubs checking a urinary catheter drainage bag at an elderly patient's bedside during an evening visit in SingaporeHomeNurse.sghomenurse.sg

  • SNB-registered nurses

    Every visit is by a nurse registered with the Singapore Nursing Board.

  • Real prices, published

    Flat per-visit fees with consumables at cost — no minimum on per-visit care.

  • A summary for your doctor

    You get a written visit summary to share with the patient's own doctor.

What it costs

typically S$160–220 per visit for the nurse's time. Consumables are billed separately at cost — no markup. The fee also covers travel within mainland Singapore and a written summary for the patient's doctor. See the full pricing list.

Surcharges, where they apply:

  • Same-day / urgent (booked within 24 hours): +S$60
  • Off-island / remote zones (Sentosa, Jurong Island, Tuas South): +S$55
  • Visits beyond 60 minutes: +S$60 per additional 30 minutes
What a typical visit costs
Typical total per visitS$201–272
Nursing fee (typical)
S$160–220
Consumables (at cost)
S$41–52

Consumables: catheter, drainage bag, anaesthetic gel and sterile gloves — at our supplier cost, no markup.

See itemised consumables
  • Catheterisation SetS$10
  • Urinary CatheterS$5
  • Urine BagS$4
  • Urine Bag HangerS$1.80
  • Lignocaine Gel (cathgel)S$16
  • Gloves Sterile (7)S$2.50
  • Sodium Chloride 0.9% 20mlS$1.20
  • Single use Syringe (10ml)S$0.60

Your exact all-in price — including any urgent or off-island fee — is confirmed before we attend. See the full pricing.

What happens during the visit

  • We ask what happened and when, and whether the patient has passed urine since.
  • The nurse confirms whether the catheter is out, blocked, or displaced.
  • Where it is appropriate, a fresh catheter is inserted and the balloon inflated.
  • The nurse confirms urine is draining freely before leaving.
  • A written visit summary is left for the patient's own doctor.
  • If the problem needs a hospital, the nurse says so rather than proceeding.

Who needs this

Someone with an indwelling urinary catheter (IDC) that has come out, stopped draining, started leaking around the tube, or is draining blood-stained urine — most often out of hours, when the usual clinic or home-care provider is closed.

How often: A one-off urgent visit. If a catheter keeps blocking or falling out, the nurse will flag it so the patient's doctor can review the catheter type and size.

Subsidies you may be eligible for

Eligible Singapore Citizens and PRs may qualify for AIC-subsidised home nursing and the Home Caregiving Grant. See home nursing subsidies for who qualifies and how to apply.

When to call a doctor

  • No urine at all since the catheter came out, especially with lower abdominal pain or a swollen bladder — this is urinary retention and needs urgent attention
  • Fever, chills, shivering or confusion
  • Frank blood, clots, or bleeding that does not settle
  • The catheter came out after a fall, or with obvious injury
  • A suprapubic catheter that has come out — the tract can close within hours, so this is time-critical

For urgent or severe symptoms, call 995 or go to the nearest A&E.

How it works

  1. 1

    Call or enquire

    Tell us what care is needed and where. We confirm the visit and the price up front.

  2. 2

    A nurse visits

    An SNB-registered nurse comes to your home at a time that suits you and carries out the care.

  3. 3

    Written summary

    You get a written summary to share with the patient's doctor, and we plan any repeat visits.

Frequently asked questions

My catheter fell out. What should I do right now?
Do not try to put it back in. Keep the catheter and the bag — the nurse will want to see them. Note the time it came out and whether any urine has been passed since. Then message us. If there is pain, fever, bleeding, or no urine at all, go to A&E instead, or call 995 if the patient is very unwell.
How much does an urgent catheter visit cost?
Typically S$160–220 for the nurse, plus the S$60 same-day booking fee when the visit is inside 24 hours, and the S$55 off-island fee if you are in a remote zone. Consumables are charged at cost. We confirm the exact all-in figure before the nurse leaves for you.
Can a nurse come at night or on a Sunday?
Often, yes — subject to nurse availability. Message us with the situation and we will tell you honestly how quickly someone can get to you, rather than promising a time we cannot keep.
The catheter is still in but no urine is draining. Is that urgent?
It can be. A blocked catheter with a full bladder is uncomfortable and needs sorting quickly. If there is pain, a swollen lower abdomen, fever or confusion, treat it as an A&E problem rather than waiting for a home visit.
My suprapubic catheter has come out. Is that different?
Yes, and it is more time-critical. The tract through the abdominal wall can begin to close within hours. Contact the team that manages it, or go to A&E — do not wait for a routine appointment.

Arranging this care after hospital discharge?

We provide prompt home nursing transition for patients discharged from public and private hospitals across Singapore:

Discharge from SGHDischarge from TTSHDischarge from NUHDischarge from CGHDischarge from KTPH

Available across Singapore neighbourhoods

Nurses visit homes islandwide. Popular planning areas include:

TampinesBedokAng Mo KioJurong EastWoodlandsAll areas →

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